Phillips Moving & Storage

Arrived on time and the crew introduced themselves. Very friendly and helpful. Began moving our household. They took care with our belongings … wrapped the furniture and art work. Worked efficiently and had our belongings loaded quickly.

The crew delivered the our belongings and downloaded the furniture quickly. They set up the beds and placed our furniture where we directed. They also moved our house plants as well as outdoor furniture, BBQ and garden urns. We highly recommend Phillips Moving & Storage to move your belongings to your new home.

Move size: 4 Bedroom Home Service cost: $4777

This review is fro Phillips Moving and Storage, which is North American Van lines's agent in Toronto. I rarely write reviews but this company gave me such a tough time and insulted me to such an extent that I had to write a review to warn other people. Please don't fall for the great reviews on Google. I did and I suffered. Run, run, and run some more away from this company.

I had the most frustrating experience in my life with this moving company, where Katy Duncan was the person handling my move. If you see an email from Katy Duncan, run away as far as possible. Because of her mistakes in handling my cross-border move, I received my furniture/stuffs 35 days late. As a result, I had to buy all necessary stuffs/funiture/kitchen items that cost me $1000+ to live these 35 days. Not only that, they held my stuffs hostage unless I pay them extra money for their own mistakes, so I ended up paying $200 extra besides receiving my stuffs 35 days late and incurring additional $1000+ on my own. Further, the psychological and emotional trauma they subjected me to was insane. Katy was incompetent and extremely rude. Besides she will blame you for mistakes she makes and won't hesitate to make false statements one after another. The company Phillips will protect her without giving any consideration to the customer's side of the story. I basically begged to them several times to give my case to somebody else other than Katy as I had lost confidence and trust in her. But they did not.

In short, neither I nor any person I know of ever had such a frustrating, humiliating, and traumatic experience with any company in buying any type of service in my life. I am deeply suspicious of the good google reviews for this company. If my experiences were anything to go by, they should receive zero rating (or minus rating if that were possible).

Move size: 2 Bedroom Home Service cost: $4000